Account Sign-in and Password Reset

If I forget my password, how can I access my account ?

Click the “Forgot your password?” link. You will receive an email for verification. Click the link in the email and re-set your password.

How can I change my account information?

Login to your account. On the ‘My Account’ page, edit your information as required.

Orders And Shipping

How can I be sure that my order is confirmed ?

On placing your order, both an email and an SMS will be sent your registered email ID and registered mobile phone number. You will receive details about the item(s) ordered and tracking details.

Can I change my delivery address after ordering ?

Delivery address can be modified if your contact us within 3 hours of placing your order. This is subject to your order not being shipped before you contact us.

What are the delivery charges ?

Delivery is free for orders above Rs. 500. There is a nominal delivery charge of Rs. 50 for orders below Rs. 500 in value.

What is the time taken for delivery ?

Normally, it takes 5-7 business days for delivery. Shipments may get delayed in case of unforeseen events. In such cases, we will keep you informed of the change in status and the new expected delivery date.

How will I be notified before a delivery ?

The delivery executive will call on your registered phone number to confirm your availability before making the delivery. In case on non-availability, you can arrange to take the delivery at a convenient time, either on the same day or the next.

What is the procedure to track my order ?
  1. You can track your order(s) via the order tracking link sent to your email ID and phone number at the time of order confirmation.
  2. Login to ‘My Account’ on our website and track your order.
  3. Please contact our Customer Helpline with your order details and we will be glad to help you.
Is it possible to modify my order ?

Once placed, an order cannot be modified. Please contact our customer helpline number for help with cancelling an order.

Apart from normal delivery, do you have any express shipping mode for faster delivery ?

Express shipping mode (next day delivery) is available only within the Mumbai region. It applies only to orders which have been already paid for.

Returns / Exchange / Refunds / Cancellations

Can I return or exchange my product if I am not happy with it ?

We do not accept returns and exchanges of our products due to the nature of the products. If a product is delivered in a damaged condition or a wrong product was delivered, please contact us at +91 9321808885 or within 4 days of receiving the product.

Can I cancel the products I have ordered ?

Please contact us at +91 9321808885 or

Can I get a refund if I cancel an order ?

Please contact us at +91 9321808885 or for details on your refund. For online payments, we will refund to the original payment source (Credit / Debit Card, Netbanking Wallet, etc.) within 5 business days of receiving your refund request. For payments made by Cash On Delivery mode, we will refund the money within 10 business days.

Support And Feedback

How do I reach your customer care / support personnel ?

You can contact our customer care personnel at +91 9321808885 or send email to

How can I give you my feedback ?

Please contact us at +91 9321808885 or